WebSep 26, 2024 · Ice breakers will help the group feel more comfortable interacting. They will aid in teaching customer service skills such as listening, patience and the importance of a positive attitude. Ice breaker ideas for customer service training can … Diversity training is a key part to ensuring a respectful and productive work … Companies have made great strides in the area of team building. It has become a … WebIt also covers the different principles and types of creative problem solving, and types of decision-making for any situation. 10. Crisis Management. Crisis management is a highly important customer service training topic as your representatives are the frontline of customer interactions, especially when crises arise.
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